Privacy Policy

Website Privacy Policy 

Last updated: August 2026

Amaroo Retreat & Spa respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, making an enquiry or interacting with our services.

This Privacy Policy explains how information may be collected, used and protected when you use the Amaroo Retreat & Spa website.

Information We Collect

When you visit our website, certain information may be collected automatically for statistical, security and website performance purposes. This may include:

  • your IP or server address
  • browser type and version
  • device and operating system
  • referring website or domain
  • date and time of your visit
  • pages viewed
  • links clicked
  • documents downloaded
  • general website usage and interaction data

This information helps us understand how visitors use our website and allows us to improve its performance, content and user experience.

We do not generally use this information to personally identify individual website visitors.

Information may, however, be accessed or disclosed where required by law, including in connection with an authorised investigation or lawful request from a government or law enforcement authority.

Information You Provide to Us

We may collect personal information when you:

  • contact us by email or telephone
  • submit an enquiry or website form
  • request information about accommodation, spa treatments or other services
  • subscribe to communications
  • make or enquire about a reservation
  • otherwise communicate with Amaroo Retreat & Spa

Depending on your enquiry, this information may include your name, email address, telephone number and other information you choose to provide.

We only collect information that is reasonably necessary for the purpose for which it is requested.

Email Communications

When you contact us by email, we may retain your email address and the information contained in your message.

We use this information to:

  • respond to your enquiry
  • provide information or assistance you have requested
  • manage reservations or service enquiries
  • maintain appropriate business records

We will not disclose your email address to unrelated third parties unless you have provided consent, disclosure is required to provide the requested service, or we are required to do so by law.

Online Forms

Information submitted through forms on our website will be collected by lawful and fair means and used for the purpose stated at the time of collection.

Where appropriate, we may use submitted information to:

  • respond to enquiries
  • assist with accommodation or spa reservations
  • provide requested information
  • manage customer service matters
  • send communications you have agreed to receive

Reservations and Third-Party Booking Services

Our website may provide links to external booking platforms or other third-party services used to manage accommodation, spa or related reservations.

When you proceed to an external booking service, information you provide may be collected directly by that provider and will be subject to its own privacy policy and terms.

Amaroo Retreat & Spa is not responsible for the privacy practices or security of third-party websites or booking platforms.

Cookies and Analytics

Our website may use cookies, analytics technologies and similar tools to understand website usage, measure performance and improve the visitor experience.

These technologies may collect information such as your browser type, device, pages visited and general interactions with the website.

You can usually manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Use Your Information

Information collected through our website may be used to:

  • provide and improve our services
  • respond to enquiries and requests
  • manage bookings and customer communications
  • maintain and improve website functionality
  • understand website usage and visitor behaviour
  • protect our website and systems from misuse or security threats
  • meet our legal and regulatory obligations

We will not sell your personal information to third parties.

Disclosure of Information

We may disclose information where reasonably necessary to service providers that assist us in operating our website or delivering our services, such as website hosting, booking, analytics or communications providers.

Where practical, these providers are expected to handle information securely and only for the purpose for which it has been provided.

We may also disclose information where required or authorised by law.

Data Security

Amaroo Retreat & Spa takes reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to websites operated by third parties.

These websites are outside the control of Amaroo Retreat & Spa and may have their own privacy policies, terms and security practices.

A link from our website does not necessarily represent an endorsement of the third-party website, its products or its services.

We recommend reviewing the privacy policy of any external website before providing personal information.

Website Terms of Use

Copyright and Intellectual Property

Unless otherwise stated, the content of this website, including text, photography, graphics, branding, design elements and other materials, is owned by or licensed to Amaroo Retreat & Spa and is protected by applicable copyright and intellectual property laws.

You may view the website and print or save extracts for your personal, non-commercial use.

You must not reproduce, republish, distribute, modify, commercially exploit or otherwise use substantial portions of the website content without prior written permission from Amaroo Retreat & Spa or the relevant copyright owner.

Website Information

The information provided on this website is made available for general information and convenience.

While we take reasonable care to keep website information current and accurate, Amaroo Retreat & Spa does not guarantee that all information will always be complete, accurate or free from errors.

Accommodation, spa treatments, packages, pricing, facilities, availability and other information may change without notice.

Amaroo Retreat & Spa may update, amend or remove website content at any time.

Website Availability

We do not guarantee that the website will always be available, uninterrupted or free from technical issues.

Access to all or part of the website may occasionally be suspended or restricted for maintenance, security, upgrades or other operational reasons.

User-Submitted Material

If you submit information or material to Amaroo Retreat & Spa through our website or by email, you are responsible for ensuring that the material:

  • is lawful
  • does not infringe the rights of another person
  • does not contain malicious software, viruses or harmful code
  • is information that you are entitled to provide

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies or legal requirements.

The latest version will be published on this page with the updated date shown above.

Contact Us

If you have any questions about this Privacy Policy or how Amaroo Retreat & Spa handles personal information, please contact us:

Amaroo Retreat & Spa
Email: reservations@amarooretreat.com.au
Phone: 08 6244 4800