The following information provides travellers with details about Amaroo Retreat & Spa’s facilities and amenities, helping guests make an informed decision about whether the retreat is suitable for their individual accessibility needs.

For a summary of our accessibility options, please view our ATIC Accessibility information.

Available Products & Services

• Accommodation
• Food and drink

Accessibility Needs We Cater For

• Limited mobility
• Wheelchair or mobility scooter users
• Food allergies or intolerances

Bookings & Enquiries

Bookings and enquiries can be made via:

• Phone
• Email
• Online booking portal

Emergency Management

• Emergency and evacuation procedures are explained on arrival.
• Exit signs are clear and easy to see.
• Exit access is kept free and clear at all times.
• Exits and access routes are greater than 900mm wide.
• Exit doors can be opened by all occupants.
• Routes to the emergency evacuation point do not include stairways.
• The evacuation point is clearly marked with signage.

Exit gates are checked daily and serve as the main exit point for guests and staff.

Guests who require mobility assistance may be allocated the chalet closest to reception. If additional assistance is required during an emergency, a designated staff member will assist the guest directly.

There is always a staff member on site who is qualified in first aid. Assistance will be provided according to the circumstances and escalated where required.

Guests with disabilities who may require assistance are noted in the guest logbook for emergency and evacuation purposes.

Other Accessibility Information

• Companion Cards are accepted.

Guide Dogs & Service Animals

• A secure area with shade and water can be provided for service animals.
• Suitable outdoor toilet areas are available for service animals.

Guests staying in a chalet with a service animal can request the room to be rearranged to provide additional space for the animal and its belongings.

Amaroo Retreat & Spa is located across approximately 52 acres in the Perth Hills, providing ample outdoor space around the accessible chalet. Our team is also available to assist in making service animals as comfortable as possible during their stay.

General Accessibility

Pre-Arrival, Arrival & Reception

The following facilities and services are available to support guests:

• A reception and public entryway
• Seating at reception
• A lower counter at reception
• A clipboard to allow check-in while seated
• Even, glare-free lighting in the reception area
• Written information and maps
• Familiarisation tours
• Individual guest keys
• Luggage assistance

There are no facilities that require a separate accessibility key.

If a guest experiences fatigue or has difficulty waiting for extended periods, our team will endeavour to assist as quickly as possible and adjust normal procedures where practical.

Our retreat has been designed so guests with mobility impairments can enjoy the facilities comfortably. Flat pathways connect the accessible chalet with reception and the restaurant, and assistance can be provided for access to the day spa and pool areas.

Cognitive Impairment Support

• Documents can be provided in plain English, including instructions, guides, menus and general information.

Car Park & Access

• Drop-off zone
• Designated accessible parking bays
• Level or ramped access from the car park to the entrance
• Kerb ramps where pathways or pavements need to be crossed

Entry

• Drop-off point close to the entrance
• Even, slip-resistant access paths
• Access routes kept clear of obstructions
• Doors and door frames contrast with surrounding walls
• Door handles contrast with the doors
• High-contrast signage
• Signage uses a sans-serif font with upper and lower-case lettering
• Entry doors are a minimum of 850mm wide
• Entrance thresholds are less than 13mm
• Clear space of at least 1500mm × 1500mm in front of doors
• Entrance mats are less than 13mm thick

Internal Spaces

• Clear and unobstructed routes through and between buildings
• Matte or low-sheen interior wall finishes
• Contrasting colours between floors, walls, counters and furniture
• Seating for guests who may be unable to stand for long periods
• Accessible facilities are clearly signed
• Corridors are greater than 900mm wide

Please note that Amaroo Retreat & Spa is an adults-only retreat. Guests must be aged 18 years or over.

Public Areas

• Seating is available throughout public areas.

External Paths

• Path surfaces include concrete, asphalt, smooth paving or hard-packed fine gravel.
• Paths or slopes longer than 15 metres include resting places or seating where applicable.
• Pathways are wider than 900mm.
• There are no more than three successive steps along pathways or at doorways.
• Step-free routes are clearly identified.

The only steps on site are between the main reception and day spa, and between the swimming pool and restaurant. Alternative accessible routes are available, with assistance provided where required.

Steps

• Steps are present in some areas of the retreat.
• The underside of staircases is enclosed or protected to a height of at least two metres.
• Handrails are fitted to open sets of steps.
• Handrails extend approximately 300mm beyond the top and bottom steps.

There are four steps leading from the pool area to the restaurant and two steps leading to the day spa. Alternative routes are available to both areas, and assistance can be provided to guests with mobility requirements.

Ramps

• Ramps are available.
• Fixed ramps have a gradient of 1:14 or less.
• Handrails are fitted.
• Ramps include a raised edge of at least 100mm where applicable.

One ramp provides access to the accessible chalet, with a level pathway connecting the chalet to the restaurant.

Accessible Toilets

• An accessible toilet is available for public use.
• Doors are at least 850mm wide.
• There is at least 850mm of space beside the toilet.
• Handrails are fitted.
• Toilet seats are approximately 460mm above floor level.
• Toilet seats contrast with the surrounding floor.
• Approximately 1400mm or more of clear space is available in front of the toilet.

The accessible chalet includes a bathroom designed for guests who may require additional assistance, with more than 1400mm of clear space in front of the toilet.

An accessible toilet is also available at the restaurant, with approximately 1400mm of clear space between the toilet and hand basin.

Accommodation Accessibility

Bedrooms

• One wheelchair-accessible chalet is available.
• Bedroom furniture can be rearranged on request.
• A king bed is available in the wheelchair-accessible room.

Room Amenities

For guests with hearing impairments, a staff member will personally alert the guest if an emergency evacuation is required.

• Televisions include closed-captioning capability.
• Room phones include volume control.
• There is contrast between walls, skirting, floors and furniture.
• A clear pathway is maintained through the room.
• Furniture and fixtures have rounded edges where possible.
• Housekeeping staff are instructed not to reposition furniture that has been moved for accessibility purposes.
• Door openings provide at least 850mm clearance.
• Luggage storage is available for at least two suitcases.
• At least one chair with rigid arms is provided.
• Wardrobe and drawer handles are easy to grip.
• The bedside lamp switch is accessible from the bed.
• There is at least 850mm clear space beside the bed.
• The bed height is no greater than approximately 680mm from the floor.
• There is approximately 130mm clearance beneath the bed.

A luggage bench, side table and chairs are provided in the room. These can be moved or removed entirely to provide additional space where required.

Outdoor furniture can also be repositioned to provide additional room when entering or exiting the chalet.

Bathrooms

• Heating appliances and hot water pipes are protected or insulated.
• Hot and cold taps are clearly differentiated.
• Fixtures and fittings have rounded edges.
• Bathroom doors are at least 850mm wide.
• There is at least 850mm beside the toilet.
• Handrails are fitted.
• At least 1400mm of clear space is available in front of the toilet.
• The toilet seat contrasts with the floor.
• The toilet seat is approximately 460mm above floor level.
• A roll-in shower with a fixed fold-down seat or shower chair is available.
• A portable shower head with a flexible hose is provided.
• The shower includes a door.
• The shower door opens outward and provides a minimum width of approximately 900mm.

Common Areas

Swimming Pool & Spa

• Accessible pool stairs with handrails on both sides are available.

Parks & Gardens

• Seating is provided at regular intervals throughout relevant outdoor areas.

Food & Drink Accessibility

Dining Spaces

• Level access is available at the entrance.
• Doorways are at least 850mm wide.
• Level access is available throughout the dining area.
• Chairs can be moved to accommodate wheelchair users at tables.
• Plain English menus are available.
• An accessible toilet is available.

Dietary Requirements

Our restaurant can cater for a range of dietary requirements, including:

• Gluten-free / coeliac requirements
• Lactose-free / dairy-free requirements
• Nut-free requirements
• Vegetarian
• Vegan

Procedures are in place to help minimise cross-contamination of food products.

Our restaurant provides full table service, so guests do not need to approach the bar or counter to order or pay for food and beverages.

The restaurant can be accessed by both stairs and ramp. Sliding glass doors at both ends of the restaurant provide wheelchair access to the indoor dining area and balcony.

ATIC Report Disclaimer

This accessibility information is provided as a result of the Australian Tourism Industry Council (ATIC) diagnostic assessment and is intended for general information purposes only.

ATIC cannot guarantee the accuracy of individual responses or that the information fully represents every aspect of the business. The assessment should therefore be treated as guidance and should not be relied upon as independent professional advice.

External links are provided for convenience and do not constitute endorsement of any organisation, product, service or third-party content.

If you have specific accessibility requirements, we recommend contacting Amaroo Retreat & Spa before your visit so our team can discuss your needs and available assistance.